Frequently Asked Questions
Do you ship internationally?
Yes we do, although estimated shipping times may be delayed 3-5 business days depending on the location. Also, customs fees are not included with the shipping charges so you’ll be responsible to pay those when the item is delivered.
What happens if the size I ordered doesn’t fit?
We offer easy exchanges and returns on all products. Although we offer sizing charts for all of our items, these measurements are based on the products themselves. We cannot guarantee that every brace will fit perfectly as every person’s body shape is different.
What is your return policy?
As a general rule, we accept all returns in good condition. Refunds will be made for the item but not the shipping cost and we ask that you cover shipping back to us. We ask that you return your product within 45 days of receiving it, otherwise we may not be able to credit your card.
How long will it take my order to get to me?
Weather permitting, these are the best estimates we have based on your shipping option chosen.
Free – 8 - 10 business days on USA
Free - 12- 15 business days Outside USA
I received more than one e-mail, did I place a duplicate order?Check your order numbers to make sure they are the same. If they are the same, you only placed one order and there is nothing to worry about! If you have two different order numbers, please get in touch with us and we can help you cancel one of the orders.